Returns and Refunds


If you need to make a return or exchange, you are welcome to do so within 30 days after your NeuCharge has been delivered.
All returns must be sent back to us in their original condition. We reserve the right to refuse a refund or exchange if the NeuCharge box or product is damaged.
Please note if it has been over 30 days from the date you received your item(s) then we are unable to accept your return.
If your NeuCharge is damaged during transit to your address, please send us a picture to and one of our customer service team members will respond within 24 hours.
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All Orders Delayed

We regret to inform you that due to recent developments overseas, processing on all orders will be delayed until February 10th. We apologize for any inconvenience this might cause.

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